General Information Who Are We and What Do We Offer? We are a bespoke upholstered furniture manufacturer specialising in unique, fully customisable pieces for both residential (B2C) and commercial (B2B) customers. Our furniture is crafted to order using designer upholstery fabrics from leading brands such as Cristina Marrone, Sanderson Design Group, Linwood Fabrics, and Moon & Co, Romo.com, Linwood Fabrics combined with robust ash and beech wood frames, constructed via traditional joinery methods. We offer exceptional flexibility in design, materials, and finishes to meet your precise needs-whether you’re seeking to furnish a private home, hotel, restaurant, office, or healthcare environment1. Our production ethos combines time-honoured craftsmanship with commercial-grade materials, ensuring that each piece not only embodies your preferred aesthetic but also stands up to the rigours of daily use in even the most demanding settings. This commitment makes our furniture suitable for a wide variety of applications, including luxury lounges, busy hospitality venues, office breakout zones, and high-traffic public spaces2.
Q, What Types of Furniture Do You Produce? We design and manufacture a broad range of upholstered furniture, including: Sofas and Corner Suites Armchairs, Accent Chairs, and Lounge Chairs, Banquette and Booth Seating Dining and Bar Stools Ottomans and Footstools All items are made to order, allowing for complete alteration of dimensions, design, comfort preferences, and material composition to fit each project specification. The versatility of our offering is enhanced by our ability to collaborate directly with customers, architects, interior designers, procurement teams, and facilities managers to develop unique concepts or adapt proven designs for contract work.
Q, Who Are Your Typical Customers? Our furniture is suited to both: B2C (Business-to-Consumer) Customers: Homeowners, apartment renters, and private clients looking for statement pieces or bespoke solutions for their living rooms, dining areas, bedrooms, and home offices. B2B (Business-to-Business) Clients: Interior designers, architects, hoteliers, restaurateurs, office managers, developers, educational establishments, healthcare providers, and other specifiers or trade professionals. Each audience often has distinct requirements-B2C clients typically desire a personalised service with aesthetic flexibility, while B2B clients require compliance with commercial standards (e.g., fire safety, durability), volume ordering, reliable lead times, and robust aftersales support3.
Q,What Sets Your Furniture Apart? Key strengths include: Total customisation: No size, shape, or detail is set in stone; almost every element is adjustable. Top-tier materials: Use of luxury designer fabrics and finishes (see Customisation Options below). Traditional craftsmanship: Superior woodworking using ash and beech woods, with robust doweling, gluing, and screwing for long-lasting structural integrity. Commercial-grade specification: Materials and fillings are selected for both home and heavy-duty contract environments, exceeding standard domestic requirements when needed. Turnkey service: Consultation, sampling, delivery, and aftercare-tailored to each client. Sustainability focus: Where possible, we offer fabrics with recycled content, FSC-certified timber options, and environmentally responsible foams.
Customisation Q,How Can I Customise My Furniture? Every piece is made to order and can be tailored across multiple factors, including: Size Dimensions (height, width, depth, seat height, back angle) Single, two-, three-, four-seater formats, modular configurations, L/ U/ C-shapes, or custom shapes for awkward spaces Frame Material Ash Wood: Ash is noted for its resilience to everyday knocks and suitability for intricate shaping4. Beech Wood: Beech is most valued for its exceptional strength, stability, and versatility in both stained. Joinery Techniques Frames are constructed using traditional doweling, gluing, and screwing methods, techniques renowned for maximizing furniture durability and longevity. These methods, coupled with mortise-and-tenon and mitre joints as appropriate, ensure high structural integrity and are preferred over modern mechanical fasteners for restoration, repair, and heritage authenticity6. Fabric Selection Choose from an extensive portfolio: Cristina Marrone: Rich chenille, velvets, faux leathers, Teflon-treated and easy-care weaves, high-rub-count contract options, bleach-cleanable and MRSA-resistant faux leathers, outdoor/indoor collections. Sanderson Design Group: Renowned for classic and contemporary English florals, stripes, and plains, made to exacting standards and offering a distinct British heritage look. Linwood Fabrics: Woolen textiles, linen blends, stain- and water-resistant velvets, sustainable and recycled ranges for contract applications. Emphasis on bold design and robust performance. Moon & Co: 100% British wool fabrics, tweeds, tartans, herringbones, and classic plains, with a wide palette of colours and patterns for both traditional and contemporary settings. Custom material consultations and sampling are provided. Filling and Comfort Select from foam densities, layered fibre wraps, feather/down blends, or specialised contract-grade fillings for support and recovery. flame-retardant requirements as standard. Finish and Detailing Choices of leg/foot style, wood stains, painted finishes, visible or hidden legs, cushion piping, buttoning, close studding trim, stitching details, contrast fabrics, piping, and more.
Customisation Example Table Feature Details / Options Frame Wood Ash or Beech – both solid hardwoods, with a choice of finishes Joinery Doweling, gluing, screwing (plus mortise-and-tenon, mitre as needed)
Q, Who Are Your Fabric Partners Cristina Marrone, Sanderson Design Group, Linwood, Moon & Co Filling High-resilience commercial-grade foams, fibres, feather/down, hypoallergenic, contract Sizes Custom dimensions, modular shapes, bespoke layouts Detailing Piping, deep buttoning, Close studding trim, contrast panels Upholstery Tufted, quilted, smooth, tailored, semi-loose or fixed covers Finishes Multiple stains, polishes, lacquers, paint colours Every item on this table can be mixed and matched for a unique result. For more in-depth guidance on fabric and comfort selection, or to match an existing decor, our advisors are available to help.
Q, What Are the Benefits of Using Designer Fabrics Like Cristina Marrone, Sanderson, Linwood, and Moon & Co? Cristina Marrone Fabrics Special Features: Extensive palette of chenilles, velvets, crushed velvets, faux leathers, natural-look plains, and herringbone jacquards Commercial/contract-grade options: High rub resistance (some up to 750,000 rubs for faux leathers), making them ideal for hospitality or healthcare use Some collections treated for Crib 5 fire resistance (e.g., Green FR Plus) “Toro” faux leather range: bleach-cleanable, scratch-resistant, MRSA-resistant, suitable for clinics and commercial environments Many collections are machine-washable or treated for stain resistance and easy care Contemporary, transitional, and classical design choices: prints inspired by Old Masters, textured weaves, geometric jacquards etc. Usage: From luxurious home sofas to commercial banquettes in hotels, restaurants, cruise ships and hospitals10. Sanderson Design Group Special Features: Celebrated for iconic English florals, botanical prints, and timeless stripes Meticulous attention to colour harmonies and pattern repeats Suitable for both domestic and contract upholstery, with select lines offering heightened performance for high-traffic or hospitality settings Many fabrics are designed to coordinate with wallpapers and home accessories8. Usage: Enhances both residential and luxury commercial interiors with its signature British style. Linwood Fabrics Special Features: Pioneers in luxury wool, linen, and velvet upholstery fabrics Durability: Options with Martindale ratings up to 100,000 rubs for severe contract use; specific lines are stain-resistant and machine-washable Sustainability: Recycled content ranges available Wool: Offers natural stain resistance, flame retardancy, and ‘slow design’ longevity Fabrics suitable for pubs, hotels, offices, and healthcare; available with special eco-friendly treatments Professional guidance offered for pairing fabrics and addressing technical needs11. Usage: Ideal for both stylish home furniture and heavy-use commercial environments. Moon & Co Special Features: 100% wool, British-made, with a celebrated heritage Broad range of timeless patterns-tartans, checks, plaids, herringbones, and contemporary designs in vibrant and traditional palettes Known for strength, resilience, warmth, and breathability Highly regarded in both retail and premium contract projects, including prestigious commissions (e.g., 10 Downing Street) Usage: Suits classic, contemporary, or eclectic interiors seeking textural interest and natural fibre performance2.
Q, Can I Supply My Own Fabric? Yes, we are happy to upholster with customer-supplied “COM” (Customer’s Own Material), provided the chosen fabric passes relevant fire retardancy and wear tests for the intended use (domestic or contract).
Q, What Fire Retardant and Health & Safety Standards Do Your Products Meet? Domestic and contract-grade furniture: CRIB 5 British Standard fire retardancy (BS5852) available upon request MRSA-resistant, waterproof, and bleach-cleanable fabrics can be supplied-ideal for healthcare, care homes, and high-hygiene environments. Upon request, we provide certificates of compliance and guidance on meeting your project’s regulatory requirements (e.g., hotels, offices, hospitals).
Q, Delivery, Lead Times, and Packaging What Are Your Typical Lead Times? Bespoke and custom projects require careful planning and execution. Standard lead times for made-to-order upholstered furniture typically range from 6 to 12 weeks, depending on several factors including: Complexity and scope of the order Choice and availability of materials (custom fabric orders may require additional supplier lead time) Project volume or repeated/trade quantities Current production schedule During peak periods or for exceptionally large/complex projects, longer lead times may apply-your consultant will provide estimated dates at point of order. Lead time begins once all design, fabric, and finish details are confirmed and any required deposit is paid14.
Q, How Does the Delivery Process Work? Our delivery is managed either in-house or via approved couriers, depending on the final destination and order size. Key points: UK-wide delivery; international shipping available on request (duty and customs arrangements detailed per project) White glove service with assembly on-site is available for selected locations and clients All furniture is securely packaged in durable, transit-rated materials, with particular attention to edge and leg protection Orders may be shipped in one or multiple consignments depending on size and storage requirements Please ensure safe and clear access at delivery address. For commercial installs, lift, loading, and access details should be confirmed in advance. Any site restrictions, delivery time windows, and equipment needs (e.g., tail lift, special parking) should be disclosed at order stage15.
Q, How Do You Ensure Safe Packaging and Inspection? Pre-shipment inspection: Each item is checked for appearance, finish, function, structural integrity, and correct specifications prior to shipping. Packaging complies with industry QC checklists: Moisture protection, clear labelling/barcodes, and protective cartons/pallets as appropriate. Customer’s responsibilities: Inspect furniture upon arrival-report any faults, defects, or damage within 48 hours and before use or installation. In the unlikely event of damage-in-transit, photographic evidence must be provided and all packaging retained until claims are processed15.
Returns, Cancellations, and Warranty Policy Bespoke/custom pieces: Made-to-order items are generally non-returnable and non-cancellable once production has begun, except where faulty or not as described. Deposits are typically non-refundable, except in the event of manufacturing errors or significant production delay16. Standard returns (B2C): Under UK Consumer Contracts Regulations, off-the-shelf (non-custom) goods may be returned within 14 days of receipt, provided the product is unused and in original packaging. Custom-made/made-to-order items are exempt unless faulty3. Faulty, damaged, or missing parts: Must be reported in writing within 48 hours, with supporting photos. Remedial action may include repair, replacement, or (at the company’s discretion) a refund. Warranty: Most products supplied include a manufacturing guarantee against defects in materials and workmanship. This excludes fair wear and tear, misuse, or modification by third parties. Please see your specific contract or invoice for applicable terms, as B2B and B2C regulations differ regarding returns, restocking charges, and remedies.
Payment Terms Deposit: A non-refundable deposit (typically 30-50%) is due upon order confirmation. Returns, Cancellations, and Warranty Policy Bespoke & Custom Pieces: As each bespoke or made-to-order item is crafted exclusively for you, these pieces are generally non-returnable and non-cancellable once production is underway, except where goods are faulty or not as described. Deposits are non-refundable except in cases of manufacturing errors or significant production delays. Standard Returns (B2C): In accordance with UK Consumer Contracts Regulations, customers may return standard (non-custom) products within 14 days of receiving their order, as long as items are unused and in their original packaging. Please note: Custom-made and made-to-order furniture is exempt from this policy unless faulty. Reporting Faults, Damage, or Missing Parts: Please notify us in writing within 48 hours of delivery if you discover any faults, defects, or missing components. Claims must include photographic evidence, and all packaging must be retained until the matter is resolved. Depending on the nature of the issue, remedial action may include repair, replacement, or—at our discretion—a refund. Warranty: Most products are supplied with a one-year manufacturing guarantee covering defects in materials and workmanship. This excludes issues caused by fair wear and tear, misuse, or any unauthorised modification. For terms specific to your purchase, please refer to your individual contract or invoice, as B2B and B2C regulations and restocking charges may differ. Payment Terms Balance Payment: The remaining balance is due prior to delivery, or according to the terms set out in your commercial account agreement. Accepted Payment Methods: We accept secure online card payments, BACS, and wire transfers. Business account customers may apply for credit terms, subject to approval. VAT: All current listed prices exclude UK VAT, for a limited period. Trade & Volume Orders: Established B2B clients benefit from trade discounts, volume pricing, and tailored invoicing options. Please contact us to set up a business account. Balance payment: The final balance is payable before delivery, or per agreed commercial account terms. Accepted payments: Secure online card payment, BACS, wire transfer; business accounts may apply for credit terms subject to status. Trade/volume orders: Trade discounts, volume pricing, and tailored invoices provided for B2B clients with established accounts.
Q: Cleaning and Care Advice General Upholstery Maintenance Proper care is essential for extending the life and appearance of your bespoke furniture: Vacuum upholstery regularly using an upholstery/curtain attachment to remove dust, crumbs, and pet hair. Rotate and plump seat and back cushions frequently to promote even wear and shape retention. Protect from direct sunlight, heat, and moisture to minimise fading and deterioration, especially of natural fibres and wool materials. Use arm and headrest covers or washable throws for high-use areas to protect against soiling. For fixed covers, a professional upholstery cleaning is advised yearly, or sooner if stains occur.
Q, How Should I Clean My Furniture’s Fabric? Always check your fabric’s specific care label or ask our team for guidance. For general spills: Act quickly! Blot-do not rub-liquids with a clean, white, absorbent cloth or paper towel. For solids, gently lift with a blunt spatula. Avoid household detergents, bleach, or washing-up liquids unless the fabric supplier specifically recommends them. For stubborn or oily stains, consult a professional upholstery cleaner. Some lines (Cristina Marrone “Destino,” anti-stain ranges, and certain commercial/healthcare fabrics) are treated for water or bleach cleaning-check with us if unsure19. Emergency Stain Removal Blot and mop up as above. Use only recommended stain removers (test in an inconspicuous area first). For bleach-cleanable fabrics (mostly high-grade faux leathers and contract weaves), follow the manufacturer’s dilution and application instructions strictly.
Q: Specific Fabric Brand Care Guidelines Cristina Marrone Most weaves, chenilles, and faux leathers are machine-washable or easy care (refer to individual fabric for instructions). Highly robust “Toro” faux leather is bleach-cleanable and MRSA-resistant; ideal for healthcare and high-traffic venues. Regular vacuuming with a soft brush helps maintain appearance. Sanderson Design Group Many Sanderson collections are suitable for domestic spot-cleaning, but always check specific cleaning codes and instructions for each fabric and avoid machine washing unless stated. Linwood Fabrics Strongly recommended to use professional dry cleaning for all Linwood fabrics20. Blot stains immediately, vacuum regularly, do not use bleach or optical brighteners. Machine washing is not advised unless specifically labelled. Allow up to 5% shrinkage for removable covers. Moon & Co 100% wool fabrics should be maintained by regular vacuuming with a brush attachment. Spot clean with a damp cloth and cold water only; avoid excessive saturation. Dry clean if necessary, using a specialist with wool experience.
Bleach-Cleanable, MRSA-Resistant and Waterproof Fabrics Faux leathers and technical vinyl from the Cristina Marrone, Camira, and Panaz collections offer commercial-grade performance: Bleach-cleanable to 10-15% solution for hygiene critical applications MRSA-resistant, anti-fungal, and waterproof Stain-resistant treatments on many weaves and velvets Ideal for care homes, clinics, medical waiting areas, gyms, play spaces, and hospitality venues12. Always remove bleach or disinfectant residue with clear water afterwards to preserve colour and material softness.
Q, Can I Wash or Dry Clean the Covers? Only remove and launder covers if the specific fabric care label says machine washable. Dry cleaning: Recommended for most high-end and wool/velvet fabrics; ensure specialist competence in upholstery materials. If handling loose covers, allow for fabric shrinkage (up to 5%). For all covers: zip closed, turn inside-out, wash separately (never with contrasting colours), reshape while damp.
Q, How Should I Care for Wool and Linen Upholstery? Vacuum gently and regularly; avoid over wetting. Wool resists natural creasing, fading, and is inherently flame-retardant and stain resistant. Linen may wrinkle and fade-consider applying stain or UV-protective sprays if approved for your fabric type. For both, professional cleaning is preferred. Wool is biodegradable and sustainable; avoid excessive moisture or steam cleaning.
Pile Fabrics (Velvet, Chenille) – Special Considerations Regularly brush pile fabric lightly to maintain nap orientation. Flattening or shading marks (e.g., “seat marks”) are natural characteristics of pile textiles, not a flaw. Professional steaming or brushing may revive the pile; avoid abrasive cleaning.
Q, How Do I Care for Wood Frame and Legs? Dust with a soft cloth, and clean with a lightly dampened cloth when necessary. Dry wood surfaces promptly. Do not use wax, spray polish, or abrasive cleaners. Promptly mop up any water spills. Protect wood from prolonged direct sunlight and radiators.
Q, Will My Furniture Fade or Discolour? All fabrics (especially natural linens and silks) are susceptible to fading over time if exposed to direct sunlight or strong indoor lighting. Protect furniture by avoiding direct sun, using blinds/curtains, or specifying UV-resistant fabrics. Deep/dark shades, prints, and exposed edges will fade faster-rotate furniture and cushions where possible.
B2B vs B2C Customer FAQs Q, How Do Your Commercial-Grade Products Meet B2B Requirements? Key commercial specification benefits: Contract-grade wear ratings (Martindale rubs 40,000-100,000+) Fire retardancy to CRIB 5 standard Waterproof, stain-resistant, anti-microbial (MRSA-resistant) finishes available Modular and stackable options, replaceable parts, anti-tamper fastenings for high-usage sites Project management: volume orders, phased deliveries, aftercare, on-site installation, O&M manuals Flexible payment and VAT invoicing, trade accounts, custom documentation, and regulatory compliance
Q, How Are Returns, Cancellations, and Warranties Different for B2B vs B2C? For B2B (business customers): Goods made to trade customer specification are generally non-cancellable and non-returnable once in production, except for confirmed manufacturing fault. Returns on trade quotations may be subject to restocking fees (often 25% or more). Warranty and aftersales policy is tailored to business requirements and contract details. For B2C (consumer customers): Standard Consumer Contract Regulations apply for non-bespoke goods, with a 14-day cooling-off period for unused returns. Custom-made or bespoke furniture is generally excluded from the statutory right to return unless faulty3. Warranty is offered per item, with at least 1 year on manufacturing but can be extended for certain contract or premium products.
Pricing How Is Pricing Determined? Fully custom pricing: Based on size, complexity, selected fabrics and fillings, detailing, volume ordered, and site logistics. Quotations only provided after confirming full specification (fabrics, finishes, dimensions). Trade or volume discounts available to registered business clients. Deposits required to start production. All prices exclude VAT unless otherwise stated. Contact our sales team for an itemised quote tailored to your project or personal requirements.
Additional Frequently Asked Questions Is Your Furniture Sustainable or Eco-Friendly? FSC-certified ash and beech wood available on request. Many fabrics available in recycled or natural fibres (wool, linen, recycled polyester). VOC-compliant finishes and glues. Robust construction ensures longer life and reduces environmental impact compared to disposable, mass-market alternatives.
Q, Can You Match or Reproduce Existing Furniture? Yes. Our craftspeople can reproduce within reason or modify your current design, within reason, or coordinate with an existing interior scheme. Please share photographs, dimensions, or inspiration boards.
Q, Do You Offer Samples or Swatches? Yes, we can offer our customers fabric swatches which are sent to their home upon request.
Glossary of Terms (Fabric and Wood) Ash: Strong, straight-grained light-to-medium brown hardwood, ideal for furniture frames; moderately hard and extremely shock-resistant. Beech: Dense, pale cream to pinkish hardwood, heavier than ash, highly stable and resistant to impact. Martindale Rub Test: Measures abrasion resistance; higher count = more durable (commercial contract use from 40,000+, some faux leathers reach 100,000+). CRIB 5: UK commercial furniture fire safety standard; required for most public, hospitality, healthcare and work environments. MRSA-Resistant: Inhibits growth of Methicillin-resistant Staphylococcus aureus-critical in healthcare settings. Bleach-Cleanable: Withstands regular cleaning using diluted bleach for superior hygiene. VOC (Volatile Organic Compounds): Chemicals released by finishes; low-VOC products are safer and more environmentally friendly. FSC (Forest Stewardship Council): Certification of responsible wood sourcing. COM (Customer’s Own Material): Fabric supplied by the customer.
Q, Still Have Questions? Our design and sales teams are happy to consult on all aspects of fabric selection, custom design, maintenance, or large-scale project planning. Please contact us via phone, email, or appointment for tailored advice and quotations. Fabric sample requests, technical queries, or aftercare needs are welcome at any stage-before or after purchase.
This FAQ sheet aims to address the majority of questions asked by both individual and business clients. For further guidance, contact our specialists. We look forward to helping you bring your bespoke vision to life.
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